Last Updated: October 6, 2026
We want you to be satisfied with your purchase. If something isn’t right, our return process is straightforward.
Return Window
You may return eligible items within 30 calendar days from the date of delivery.
Return Eligibility
To qualify for a return, the item must be:
- Unused and in the same condition in which you received it
- In its original packaging with all tags, accessories, and inserts intact
- Accompanied by proof of purchase (order number or receipt)
Items that show signs of use, damage caused by the customer, or missing components may be refused or subject to a partial refund.
How to Initiate a Return
Contact us at info@birdiesdeal.my with your order number and the reason for return. Our team will provide return instructions within 1–2 business days.
Return Shipping
Return shipping is free for eligible returns. We will provide a prepaid return label or arrange pickup where available. No restocking fee will be charged.
Return Address
798 Old Barnwell Rd, Allendale, SC 29810, United States
Refund Processing
Once your return is received and inspected, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the funds to appear on your statement.
Non-Returnable Items
Final sale items, gift cards, and personalized or custom-made products are not eligible for return unless they arrive damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.